Citizen Charter


GENERAL INFORMATION

LOCATION :

  • AIIMS Hospital is located at Mandi Dabwali Road, Near Giani Zail Singh College, Bathinda.
  • View Map

 

TOTAL NUMBER OF BEDS, DOCTORS, NURSES ETC. :

  • The hospital has is proposed to have a total of 750 patient beds when completed. At present it is running with strength of about 80 beds.
  • There are more than 90 doctors (incl. Faculty members & residents) and 500 Nurses.

 

ENQUIRY AND INFORMATION ABOUT AIIMS :

  • Telephone No’s for Hospital related Enquiry— 0164-286-7250/51/53
  • Telephone No’s for Administration related Enquiry— 0164-286-7219/7480/7481
  • Guide maps are installed at various strategic locations.
  • Enquiry counters & help desks also exist in the OPD reception where one can enquire and seek help in case of any problem.
  • Website - www.aiimsbathinda.edu.in
  • E-Mail - support@aiimsbathinda.edu.in

 

AIIMS Helplines :

  • COVID care helpline numbers – 0164-286-7468, 7469 operates round the clock
  • Teleconsultation Nos. are :0164–286-7250/7253/7254/7255/7256
  • Psychiatry helpline numbers - 0164-286-7575, 7576

 

CONTROL ROOM :

  • It is located in Medical Superintendent Office, Ground floor, B Block, AIIMS, Bathinda.
  • The contact Nos. are 0164–286-7261/7308

 

PARKING :

  • The patient parking facility is operational at AIIMS near OPD Building.

 

AIIMS Outreach OPD, Bathinda :

  • Sub-divisional Hospital, Community Health Centre at Village Badal, Distt. Bathinda.OPDs for departments of Orthopaedics, ENT, ophthalmology and Obstetrics and Gynaecology run regularly here.
  • Community Health Centre at Beant Nagar, Bathinda (Under Process).

 

AIIMS Appointment System  :

  • Online Registration System is functional at AIIMS Bathinda where patients can make appointment to see their doctor online.This can be accessed through Online Registration Portal using link. Click Here

Teleconsultation :

  • Due to COVID Pandemic restrictions, more and more patients are encouraged to use telephonic consultations with their doctors, whenever possible. Appointment on telephonic can be sought through AIIMS HELPLINE: 0164-286-7250/7253/7254/7255/7256/7257/7258/7259

CASUALTY AND TRAUMA SERVICES

  • Only COVID Service are working. Other emergency services are not working.
  • Location: - Ground floor, OPD, easily accessible from AIIMS entrance to OPD Main Gate.
  • These services are available 24 hour a day, throughout the year.
  • Anyone with urgent medical problem can seek consultation/treatment in the Emergency.
  • If Doctors decide that you need urgent medical intervention, you will be registered at the Emergency registration counter, free of charge and proper medical care will be provided promptly.
  • Emergency has dedicated team of Senior Residents from major specialties (i.e. Medicine, Surgery) and Junior Residents, Nurses, Paramedics and Hospital Attendants etc. to provide urgent medical services.
  • We endeavour to provide medical care (incl. Investigation & treatment) at the earliest possible time.
  • The treating doctors will call any specialist/super-specialist, who is available on call for urgent consultation as and when required.
  • In serious cases treatment/management gets priority over paper work like Registration/Medico- Legal requirements.
  • OT Complex has fully equipped Operation Theatres for any urgent/routine surgery etc.
  • The COVID Ward is fully equipped with all modern gadgets like monitors, ventilators, Concentrator, nebulisers, defibrillators, central O2 and suction supply etc.
  • All urgent investigations like Hemogram, Blood Biochemistry, Urine toxicology, Cardiac Biomarker, Blood Gas Analysis, ECG, USG, X-ray, C.T. Scan, etc. are available for casualty patients round the clock.
  • For any guidance/ assistance including financial help for poor and indigent patients, Social Guides and Medical Social Worker is available in the MS Office should be approached.
  • Facilities like patient trolleys are available at the entrance of Emergency.
  • Public utilities like Female/Male toilets, waiting area, fans, chairs etc. are available.

OUT PATIENT SERVICES

  • OPD Schedule :- Click on link to get detailed OPD Schedule Click Here
  • Location: -OPD services are situated in OPD Block and opposite to Medical College.
  • Registration Time    •    8:30 a.m. to 1:00 p.m.
  • General OPD    •    8:30 a.m. to 1:00 p.m.
  • Speciality Clinics    •    Flu Clinic
  • OPD Card costing Rs. 10/- can be purchased from main counter, OPD ground floor. After this, you should get yourself registered at the counter of respective OPDs. After this if you revist the hospital then no charges application on OPD Card upto 6 month duration.
  • You have right to consult any doctor/ consultant on their respective department For seeking appointment with any consultant on his/her OPD days, you may contact his/her office.
  • Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.
  • For consultation in Speciality and Super-speciality clinics, you may need to be referred from the general OPD of AIIMS or any Government Institution.
  • Investigations: After OPD consultation, the treating doctor will fill up the requisition forms for various investigations & direct/guide you to the concerned lab /dept.
  • Sample Collection Timings are: - 9:00 a.m. to 1:00 p.m.
  • Certain specialized investigations are done on particular days only.
  • The report normally reaches the concerned OPD counter on the next working day where patient can collect that report.
  • Certain investigations are done free of charge while others are charged as per the prevailing norms fixed by Government. Patients should deposit the money only at the designated hospital cash counters and obtain the proper receipt.
  • Due to excess work load, waiting period exists for certain investigations like MRI, CT, USG etc. Patients are given future appointments by the concerned departments. However, these may be done out of turn in urgent situations, on recommendation of the treating doctor.
  • Many facilities are provided at OPD level e.g. ECG, Plaster, Injection and Immunization Room, Contraception, Minor Surgical Intervention, Physiotherapy etc.
  • Medical fitness / Medical examination and other such certificates are issued after paying the requisite fees. For this purpose contact the Central Registration Counter, ground floor OPD.
  • The decision to admit a patient rests with the treating doctor. The patient will be admitted only if a vacant bed is available. But, in case of emergency, out of turn admission may be done.
  • Wheel chairs, patient trolleys etc. are available free of charge at the entrance of OPD.
  • OPDs have waiting hall with chairs, TVs, lifts, public utilities like drinking water & toilets etc. at each floor.
  • You should park your vehicle in the parking only otherwise it is likely to be towed away.

 

INDOOR SERVICES

  • Patients admitted in General Ward of AIIMS have to deposit bed charges in advance of 10 days at the rates approved by Government time to time (currently Rs. 375). This entitles them for doctor consultations, certain basic investigations, lifesaving medicines and surgical items etc.
  • All in-patients receive treatment by team of Resident Doctors and Nurses, available round the clock, under the supervision and guidance of Faculty Members of AIIMS.
  • Hospital Attendants are available in different wards to help in patient care and related activities.
  • All the wards are fully equipped with modern gadgets & equipments e.g. ventilators, monitors, defibrillators, nebulisers; central O2 & suction supply etc. to provide top quality medical care.
  • Indoor services have central air conditioning, hot and cold water, toilets, portable X-ray machines, ECG services - (Ground floor, Block C), Generator back up, emergency lights, internal telephone, chairs for attendants etc.
  • Waste disposal is done as per the established rules (Biomedical waste management and handling rules, 1998) and utmost care is taken to keep the premises neat and clean.
  • Every inpatient is provided with two attendant passes.
  • Visitors are allowed only during notified visiting hours i.e. 4:00 p.m. to 6:00 p.m.
  • Special Investigations like USG, CT, MRI & Surgical Procedure etc. are charged as per the rates approved by Government and revised from time to time.
  • For very poor patients, on recommendation of treating Doctor, the hospital charges may be waived off by Med. Supdt. / his nominee and costly drugs/surgical items may be provided by the hospital.
  • Financial assistance is also available through Prime Minister's Relief Fund, NIAF and other such funds. You may contact Medical Social Service Dept. & Welfare Officer in this regard.
  • Bed linen is changed at the time of admission, thereafter on every alternate day and also whenever required.
  • Short Admissions requiring stay for less than 24 hours are done for minor illness/some investigations/Interventions. At present the admission charges for this are Rs. 60/-
  • Day care facility is available for certain types of operations. E.g. laproscopic surgery; day care chemotherapy; blood transfusion and similar interventions.

Laboratory Services

  • Routine Lab - Sample Collection Timings: - Weeks Days - 9:00 a.m. to 01:00 p.m.
  • Saturday - 9:00 a.m. to 11:00 a.m.
  • All type of routine and special investigations incl. Biochemical, microbiological, pathology are done at AIIMS.
  • Blood Bank: - Blood Bank will be operational soon in near future.

Miscellaneous Facilities

  • Ambulance facility is available to transfer patients to other hospitals or meet any exigency/disaster situation.
  • patients' attendants may stay in Night Shelter (Dharamshala) after paying the prevailing charges situated near the Ayush building of AIIMS. This will be coming up in future and is not functional presently,

 

COMPLAINT AND GRIEVANCES

  •  Any User, Patient, Student, Faculty, Staff might not feel services may not be up to your expectation or lack of services. Do not hesitate to register your complaint. We always serve you better.
  • Complaints can be register on website as well as Duty office in Control Room (Hospital Administration). Each Complaint and grievance will be sincerely acknowledged to make to solve the problem
  • Send your Grivances. Click Here

 

RESPONSIBILITIES OF USERS

  • The  users support is vital for the success the charter.
  • Kindly appreciate of the constraints/rules on which the AIIMS hospital is working. About 1000 patients attend the OPD daily.
  • Strictly follow the rules and regulations of the hospital while in AIIMS hospital.
  • Remain calm and do not create panic and inconvenience to other patients by crowding or making noise unnecessarily.
  • It’s our moral duty to keep the hospital and environment neat and clean.
  • Do not argue with security guards or any other hospital staff, obey the request made by them & help to maintain the peaceful environment inside the AIIMS hospital premises.

 

COVID CARE

  • Only COVID services are provided now.
  • 4 COVID wards are functioning.
  • Total 65 bed available.
  • Level 2 bed strength is 43.
  • Level 3  bed strength is 22.
  • 100 Oxygen Concentrator available.

Check Bed Availabilty on COVA App. Donwload from below link

Click Here